Contacting Support


  1. Check with Your Instructor
    • Your instructor may be able to help you solve your problem or may know who can help.
  2. Check Your Browser
    • Make sure your computer and Web browser meet the minimum technical requirements, and that you have the proper browser plug-ins installed.
  3. Check the Getting Started With Moodle Document
    • Basic logging in and navigation questions may be answered here
  4. Context-Sensitive Help Online
    • The built-in Help feature of Moodle is always available when you are in a course. This help system will present information based on the tool or feature currently active in Moodle. Click on the Moodle Docs for this page link at the bottom of the Moodle page that you are on at the time.
  5. Search Moodle Docs
    • Moodle provides an extensive online library of searchable help documents.

Contacts

Gwen Wallace Nagel

Director, Iowa Learning Online
gwen.nagel@iowa.gov
515-419-3275

Robb Beane

ILO Teacher, School, and Parent Support
robb.beane
@iowalearningonline.org

515-238-4765

Angi Hillers

ILO Registrar
angi.hillers@iowa.gov
515-281-4714

Tiffany Dejager

Moodle Technical Support
tiffany.dejager@iptv.org
515-242-5421

Paula Yalpani

Website Technical Support
paula@iptv.org
515-242-5874

Iowa Department of Education